Residential technology services
Your family’s IT department.
Lighthaus Labs brings business-grade networking, cybersecurity and white-glove house calls to homes across Chicago’s North Shore, so the Wi-Fi works, the devices behave and your family stays protected.
The problem
The modern home has an IT problem
Today’s home runs more technology than many small offices: dozens of phones, laptops and tablets, a smart-home system, streaming and gaming, cameras and doorbells, and often a home office handling sensitive work. Small businesses have an IT team to design it, secure it and answer the phone. Most homes have a router in a closet and a teenager on call.
Meanwhile the risks keep growing. Scammers target busy professionals, children and aging parents with convincing calls, texts and fake “tech support.” Wealthy households are especially attractive targets.
Lighthaus fills that gap. We design your network properly, watch over it quietly, protect your family’s identities and accounts, and show up at your door when you need us.
What we do
Everything in your home with a plug or a password
One team for the network, the devices and the security behind them, working alongside the people who built and furnished your home.
House calls, done properly
A trusted Lighthaus technician arrives on time, in uniform, and fixes things the right way: computers, printers, phones, TVs, smart speakers, the lot. We explain what we did in plain English, and we leave your home tidier than we found it.
Home network & Wi-Fi, powered by UniFi
Dead zones on the third floor? Video calls that freeze in the den? We design and install professional UniFi networks with whole-home Wi-Fi 7 coverage, including the patio, pool house and garage. Then we monitor them so problems get fixed, often before you notice.
Smart home, IoT & A/V network support
Your lighting, shades, speakers and cameras all depend on the network underneath them. We put smart devices on their own secure segment, keep them updated and work hand-in-hand with your A/V integrator. When something stops working, there’s no more finger-pointing.
Home office & executive work-from-home
Your home office should be as secure and reliable as your company’s office. We separate work from family traffic, harden your connection, add backup internet, and make sure your video calls look and sound like you mean business.
Family cybersecurity & identity protection
We set up a family password manager and two-step sign-in on the accounts that matter, freeze your credit, check whether your information appears in known data breaches, and turn on identity and credit monitoring. We teach every generation, from kids to grandparents, how to spot a scam. If something does happen, you call us first.
Gaming & streaming performance
Lower lag, faster downloads and 4K streaming that doesn’t buffer. We wire and tune consoles and gaming PCs, and set up sensible parental controls that actually work.
Internet service & backup internet
We compare the providers available at your address, negotiate on your behalf and handle the installation appointment. We can add automatic backup internet so a Comcast outage doesn’t take down your workday.
Security cameras & whole-home technology reviews
We make sure your cameras, doorbells and smart locks are on a secure network, updated and not exposed to the internet. When you need new camera or alarm equipment installed, we coordinate with licensed security partners and keep everything working together.
Plans
Plans for every home
Ongoing care, one predictable monthly fee. Every plan starts with a Home Technology Assessment.
Harbor
$149 / month
Steady protection for well-run homes.
- Managed UniFi network monitoring, updates and backups
- Unlimited remote support, weekdays
- Family password manager, two-step sign-in setup and safe browsing filters
- Device protection for up to 5 devices
- Annual Home Technology Checkup and internet bill review
- Member house-call rate
Most popular
Beacon
$299 / month
Complete care for busy families. Everything in Harbor, plus:
- 2 hours of house calls included every month
- Extended remote support, Monday–Saturday, with a 4-business-hour response
- Device protection for up to 15 devices
- Identity and credit monitoring for two adults, plus data-breach alerts
- Parental controls, gaming and streaming tuning
- Backup internet setup and internet provider management
- Coordination with your A/V integrator, builder or designer
- Twice-yearly Home Technology Checkup and 10% off projects
Keeper
$599 / month
Concierge technology and security for executives and estates. Everything in Beacon, plus:
- 4 hours of house calls included every month, with same-day priority
- Remote support 7 days a week, 7 a.m.–10 p.m., with a 1-hour response
- Device protection for up to 30 devices
- Identity protection for the whole family, including kids and parents, plus personal-data removal from data broker sites
- Fraud-response concierge and after-hours incident help
- Quarterly on-site review and an annual family cybersecurity session
- A named Lighthaus technician who knows your home, and 15% off projects
Save with annual billing: about two months free. Second homes and parents’ homes can be added.
The $199 Home Technology Assessment
See your home’s technology clearly, in one visit.
A Lighthaus technician spends up to two hours walking your home and testing everything that matters:
- Wi-Fi coverage: a room-by-room signal map, including outdoor spaces
- Internet performance: the speed you pay for compared with the speed you actually get
- Network security: router and firewall settings, outdated equipment, open doors to the internet
- Device inventory: every connected device we can find, and the risky ones flagged
- Smart home & A/V health: how well your systems are connected
- Accounts & identity: password and two-step sign-in hygiene, plus a data-breach exposure check
- Backups, kids’ devices and home office readiness
Within three business days you receive your Lighthaus Illumination Report: a clear scorecard, prioritized recommendations, and a fixed-price quote for anything you’d like us to do.
Your $199 is credited in full toward any plan or project booked within 30 days. If we don’t find at least three meaningful improvements, the assessment is free.
For homes up to 5,000 sq ft. Larger homes and estates are $299–$499; we’ll confirm when you book.
Illumination Report
Sample scorecard
- Wi-Fi coverage
- C
- Internet value
- B
- Network security
- D
- Device hygiene
- C
- Smart home health
- B
- Identity & accounts
- D
- Backup & recovery
- F
- Home office readiness
- B
Why Lighthaus
Illuminating People, Process and Technology
We explain things clearly, document everything and leave you more confident than we found you.
Business-grade expertise
We protect schools, nonprofits and businesses with the same tools and discipline we bring to your home.
Local and accountable
We’re based on Lincoln Street in Evanston. Our team lives and volunteers in the communities we serve.
Trusted, discreet technicians
Background-checked, insured and bound by a written privacy pledge. Your accounts stay yours, and we never look at your files or cameras without your permission.
Vendor-neutral advice
We recommend what’s right for your home, not whatever a manufacturer is pushing this quarter.
We play well with others
We work alongside your A/V integrator, builder, architect, electrician and interior designer, so the technology is right from the start.
One number to call
The same small team designs your network, watches over it and answers when you call, so you never explain your home twice.
How it works
From first visit to peace of mind
Book your assessment
Pick a time online or call 312-656-5558.
We visit and test
Two hours, no pressure, no jargon.
Get your Illumination Report
Clear grades, clear priorities, a fixed price.
Relax
Choose a plan or a project, and we take it from there with monitoring, updates, protection and house calls.
Where we work
Proudly serving Chicago’s North Shore
We also serve these Chicago neighborhoods and suburbs. A travel fee may apply.
Questions
What homeowners ask us
Do I need a plan, or can I just book a house call?
Either. House calls are $225 for the first hour, then $195 an hour. Plan members pay less and get priority scheduling.
What makes you different from the Geek Squad?
Continuity and depth. The same small team learns your home, designs your network, monitors it, and protects your family’s accounts and identities. We’re a local cybersecurity and IT firm, not a retail add-on.
We already have an A/V integrator. Do we need you?
They’re great at what they do, and so are we. Integrators focus on audio, video and control systems. We focus on the network, devices, cybersecurity and identity protection those systems depend on. We coordinate directly with them.
Why UniFi?
UniFi gives you business-class performance and security, beautiful hardware and no mandatory subscription to keep it running. For homes with specific needs we’ll recommend other options.
Will you install security cameras or alarms?
We’ll make sure any camera or security system is safely connected to your network. New camera and alarm installations are handled with licensed security partners we trust, and we coordinate the whole project.
How do you protect our privacy?
Our technicians are background-checked and sign a privacy pledge. You own every account. Credentials are kept in an encrypted vault, and remote sessions require your approval.
What if we’re hit by a scam or identity theft?
Call us immediately. We’ll help secure accounts, freeze credit, contact your bank and guide the recovery. Keeper members get this concierge response included.
Can you help my parents?
Yes. We set up simple, scam-resistant devices for aging parents and can support their home remotely as an add-on to your plan.
What’s your response time?
Harbor: next business day. Beacon: within 4 business hours. Keeper: within 1 hour, 7 a.m.–10 p.m. daily.
Is there a contract?
Monthly plans can be canceled with 30 days’ notice. Annual plans save about two months.
Get started
Bring your home’s technology into the light.
Book a $199 Home Technology Assessment today. It’s credited in full toward any plan or project.
312-656-5558 · hello@lighthauslabs.com · 807 Lincoln St, Evanston, IL 60201