Privacy Policy

Lighthaus Labs
Effective Date: January 1, 2026
Contact: security@lighthauslabs.com

1. Introduction

Lighthaus Labs (“Lighthaus,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our website, services, and systems.

This policy applies to information collected from clients, website visitors, and business partners.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Company name and job title

  • Billing and payment information

b. Technical and Usage Information

  • IP address and device information

  • Browser type and access times

  • Website usage data (e.g., pages viewed, interactions)

c. Client Data

In the course of providing services, Lighthaus Labs may have access to data stored within client environments. This may include personal or sensitive information; however, such data is processed only on behalf of the client and in accordance with contractual obligations.

3. How We Use Information

We use information to:

  • Provide, operate, and support our services

  • Communicate with clients and respond to inquiries

  • Manage billing and business operations

  • Improve website functionality and user experience

  • Maintain security, detect threats, and prevent fraud

  • Comply with legal and contractual obligations

4. Data Sharing and Disclosure

We do not sell personal information. We may share information in the following circumstances:

a. Service Providers (Subprocessors)

We use trusted third-party providers to operate our business, including:

  • Google (Workspace and cloud services)

  • Kaseya (IT management and security tools)

  • OpenAI (ChatGPT) and Anthropic (Claude) for limited AI-assisted workflows

  • Apple (device ecosystem)

  • Intuit (QuickBooks for billing and accounting)

These providers process data on our behalf and are contractually obligated to protect it.

b. Legal and Regulatory Requirements

We may disclose information if required to do so by law, regulation, or valid legal request.

c. Business Transfers

Information may be transferred in connection with a merger, acquisition, or sale of assets.

5. Data Security

Lighthaus Labs implements administrative, technical, and organizational safeguards to protect information, including:

  • Multi-Factor Authentication (MFA) and access controls

  • Encryption of data in transit and at rest

  • Endpoint protection (Datto AV and Datto EDR)

  • Continuous monitoring via RocketCyber SIEM/SOC and SaaS Alerts

While we take reasonable measures to protect information, no system can be guaranteed 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill business and contractual obligations

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access to the data we hold about you

  • Correction of inaccurate information

  • Deletion of your personal data

  • Objection to or restriction of processing

Requests can be submitted to: security@lighthauslabs.com

8. Third-Party Services and Links

Our website or services may reference third-party platforms. We are not responsible for the privacy practices of those providers. Users are encouraged to review their respective privacy policies.

9. Children’s Privacy

Lighthaus Labs does not knowingly collect personal information directly from children. Any student or minor data encountered is processed solely on behalf of our clients and under their direction.

10. International Data Transfers

Our services are primarily operated in the United States. If data is transferred internationally, we rely on appropriate safeguards provided by our subprocessors and service providers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Lighthaus Labs
Email: security@lighthauslabs.com